F.A.Q.

What is the difference between stock and custom items?

Stock items are items that are on our floor. Most of these items can be ordered plain or with your logo imprinted on them. Depending on the item, we hot stamp, post print or silk screen on stock items. The reason for the different methods of personalization is that some substrates will take ink, whereas others will take stamping foils. The area that can be printed is limited because the bag or box is already formed and the printable area is usually in the centre of the item.

Custom items are produced after the order is placed. These are either printed on rolls or sheets and the printing can be done all over the item. For example, we can print in the gussets of the bag or on the inside flap. We can also print intricate designs in this method and are able to register the colours successfully as we are printing on a flat surface.

What is the difference between printing and hot stamping?

Printing is done with ink. Hot stamping is done with a foil that is adhered to the bag or box with heat and pressure. Different plates are required for each method. Flexographic printing uses photopolymer plates whereas gravure printing uses copper mall plates which are more expensive. Hot stamping plates are made from magnesium or zinc.

Are your prices wholesale or retail?

Our prices are wholesale prices. We do sell to everyone who meets our minimums.

Can you use my UPS or Fedex account?

In most cases we can. Please feel free to inquire. Otherwise we will ship with our preferred rate carriers and bill you.

Do you provide samples?

If the sample is readily available, we do.Please feel free to inquire.

How do I go about getting my bags / boxes / tissue / stickers printed?

Please e-mail us the art work for your logo in an Illustrator CS5.1 “ai” vector file, and we will advise you how to go from there. If you don’t have proper art work, we can, for a fee, design it for you.

Will I be provided with a proof of the printing to be done?

We do provide an e-mail proof for approval before making printing plates. This service is at no charge and is done after the order is placed.

What is your return policy?

Every effort is made to make sure you understand what you are purchasing. Hence, we do not allow returns unless the product arrives damaged or the wrong product is shipped.  In this event, please notify our office immediately upon receipt of the goods and we will advise you how to proceed. 

How long does it take for delivery?

If it’s a stock item and is to be shipped plain, it takes 2-3 days to ship plus the length of time required for the transport to your location. Most of the stock items have the lead time stated on the actual page. Custom orders produced in North America will generally be shipped within 6 weeks, those originating from overseas will take 12 weeks.

Can you help me navigate through your website to find what I’m looking for?

Please call us during normal business hours(Monday to Friday 9:00 am to 5:00 pm.) and we would be happy to do so.

If I want to have coordinated packaging designed and produced, will you help me with this?

We suggest you make an appointment to come and visit our showroom.  We would be happy to discuss your requirements and suggest packaging that will work for your business as well as enhance your brand. If this is not possible, please discuss your requirements with your account executive.